Your privacy is important to us. Learn how we collect, use, and protect your data.
Key principles that guide how we handle your data
All your data is encrypted in transit and at rest using industry-standard protocols
Access, modify, or delete your data at any time through your account settings
We clearly explain what data we collect and how we use it - no hidden practices
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
This includes your name, email address, phone number, company information, and any messages or content you submit through our platform.
We automatically collect certain information about your device and how you interact with our services, including IP address, browser type, operating system, and usage patterns.
We may collect information from third-party services you choose to integrate with Feelix AI, such as CRM systems or communication platforms.
We use your information to provide, maintain, and improve our AI chat agent services.
To communicate with you about your account, service updates, and respond to your inquiries.
To personalize your experience and provide customer support.
To detect, prevent, and address technical issues and security threats.
To comply with legal obligations and enforce our terms of service.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.
We may share information with service providers who assist us in operating our platform and providing services to you.
We may disclose information if required by law, court order, or government request.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
All data transmission is encrypted using TLS 1.3, and data at rest is encrypted using AES-256 encryption.
Our infrastructure is hosted on SOC 2 compliant cloud providers with regular security audits.
We maintain incident response procedures and will notify you of any security breaches that may affect your data.
You have the right to access, update, or delete your personal information at any time through your account settings.
You can opt out of marketing communications by following the unsubscribe instructions in our emails.
You have the right to data portability - you can export your data in a machine-readable format.
For EU residents, you have additional rights under GDPR, including the right to object to processing and the right to be forgotten.
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws.
We will notify you of any material changes by posting the updated policy on our website and sending you an email notification.
Your continued use of our services after any changes indicates your acceptance of the updated policy.
We encourage you to review this policy periodically to stay informed about how we protect your information.
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